Deleting Passes

Use Manage Passes to delete passes in Studio. You can also use the API to delete passes.

Deleting passes is an important part of the process for managing your passes. Since the amount you pay is determined by the number of active passes it is important that you remove passes that are no longer required.

Having said that, it is also important not to delete passes too quickly… For exmaple, an event ticket is still a valuable way to engage with your customer after the event has taken place…

What happens when you delete a pass?

When you delete a pass, it is permanently removed from Smartix and no longer counts towards your active-pass total. You can no longer update it or send notifications. The pass is not removed from a customer’s device, because wallet providers do not allow Smartix to remove it remotely.

Automatic deletion

Passes can largely be thought of in two groups: Those where you have set an expiry date (eg. an event ticket could be expired following the event) and those that do not have an expiry date (eg. loyalty cards).

Passes with an expiry date can be automatically deleted from Smartix after a configured retention period. You can configure this period in the Template Editor.

You can also manually delete these passes at any time.

Manual deletion

From the passes table, use checkboxes to select passes and choose the delete action. Select all applies to all passes matching the current filters, not only the rows currently loaded.